MANAGEMENT AND CONTROL OF
OPERATIONS
As Anker F&B allows multiple outlets to be operated within
the same branch – you can carry out an exact performance
analysis of individual profit centres, stock locations,
operators/waiters or PoS terminals. This flexibility delivers
full control over the business and enables diverse trading
formats to be configured even within a single branch.
Dynamic table management - Anker F&B reports on
the status of a meal table at any point in time, giving you the
ability to plan and control your operations and customer
flow.
Account transfer - a credit transfer function allows
hotels which use infoHOTEL, Felix and Fidelio to charge
orders from the hotel restaurant and bar to the guest’s room
account automatically via Anker F&B, simplifying internal
accounting procedures.
Quick screens - to simplify changes to pricing,
promotions, stock or operators, a series of pre-defined
screens have been created. These can be assigned to
specific users, an entire branch or via direct system call.
Workflow routines - using a macro language,
predefined workflow routines are automatically carried out
by Anker F&B, minimising the responsibility for the user and
ensuring that critical processes are carried out efficiently.
COMPREHENSIVE STOCK
MANAGEMENT
Anker F&B's stock management automatically updates your
files by sharing data between the EPoS terminals and your
systems. You can instantly get a complete overview of your
stock and related information at any time helping you
manage your stocks and promotions more effectively. In
addition, you can carry out stock, recipe and price
maintenance for several PoS systems and branches from a
centralised location.
Stock control - Anker F&B tracks all stock movements
and updates your files accordingly, from the incoming
goods at the warehouse to sales at the PoS or returns to
the supplier. This helps you ensure that you maintain
well-balanced stocks across the range.
Multi guest check-splitting - Anker F&B can
allocate food, beverages or accommodation to
individuals, giving a group of customers control over
the payment process.
Multi-lingual and multi-currency - for businesses
operating internationally, the system offers a range of
languages and handles many currencies.
MANAGEMENT AND CONTROL OF
OPERATIONS
As Anker F&B allows multiple outlets to be operated within
the same branch – you can carry out an exact performance
analysis of individual profit centres, stock locations,
operators/waiters or PoS terminals. This flexibility delivers
full control over the business and enables diverse trading
formats to be configured even within a single branch.
Dynamic table management - Anker F&B reports on
the status of a meal table at any point in time, giving you the
ability to plan and control your operations and customer
flow.
Account transfer - a credit transfer function allows
hotels which use infoHOTEL, Felix and Fidelio to charge
orders from the hotel restaurant and bar to the guest’s room
account automatically via Anker F&B, simplifying internal
accounting procedures.
Quick screens - to simplify changes to pricing,
promotions, stock or operators, a series of pre-defined
screens have been created. These can be assigned to
specific users, an entire branch or via direct system call.
Workflow routines - using a macro language,
predefined workflow routines are automatically carried out
by Anker F&B, minimising the responsibility for the user and
ensuring that critical processes are carried out efficiently.
COMPREHENSIVE STOCK
MANAGEMENT
Anker F&B's stock management automatically updates your
files by sharing data between the EPoS terminals and your
systems. You can instantly get a complete overview of your
stock and related information at any time helping you
manage your stocks and promotions more effectively. In
addition, you can carry out stock, recipe and price
maintenance for several PoS systems and branches from a
centralised location.
Stock control - Anker F&B tracks all stock movements
and updates your files accordingly, from the incoming
goods at the warehouse to sales at the PoS or returns to
the supplier. This helps you ensure that you maintain
well-balanced stocks across the range.
Multiple pricing - you can apply several prices to an
item to reflect discounts, promotions or differential pricing
(e.g. prices at the bar area might be different from your
restaurant rates) with automatic activation of the appropriate
price level.
Up-to-the-minute stock reports - Anker F&B's data
management facilities ensures that stock movements
resulting from sales are communicated to the Back Office
(BO) controller. The Stock Management module provides a
rich set of reports that allow the analysis of stock
movements, value and levels.
Menu control - the system stores details of
standard/set/choice menus and displays a list of items
that are available for each course, reducing the possibility of
ordering errors by the waiter.
Shrinkage - if unexplained stock loss and shrinkage are
giving you cause for concern, you can analyse Anker F&B's
data to track the source.
MANAGE YOUR CUSTOMERS
Customer Relationship Marketing provides vital tools to help
you encourage repeat business by identifying the
purchasing patterns of your customers and guests. By
tailoring your products and activities more closely to your
customers’ needs, you can increase your profits and
enhance the image of your business.
Customer management - customers can be classified
into different groups with different store benefits - e.g.
regular guests could receive a gold privilege card entitling
them to special discounts or upgrades, whilst other
customers may qualify for silver or bronze cards with lower
benefit levels.
When specific guests or members of a customer group are
recognised, the Anker F&B system can automatically apply
privileges such as individual price lists, loyalty points or
discounts.
Customer data - Anker F&B manages your
customer/guest database at all levels, with integral support
for credit customer accounting and invoicing functions plus
loyalty scheme bonus points. Waiters/operators can call up
data from the accounting system to print credit invoices.
Customer analysis - you can view a range of reports
and statistics on general consumption trends, turnover
analysis for multiple time periods, individual choices of
customers and credit accounts. This valuable information
helps you keep tabs on ordering habits and can be used to
create targeted marketing campaigns.
PERSONNEL MANAGEMENT
Anker F&B stores all your employee records electronically,
holding details such as name and address, waiter/employee
number, function, payment/salary, password and
supervisor’s name. Hours of work are recorded for use in
external wage calculation programmes, and you can also
generate employee efficiency reports that track the
productivity of staff.
Security - For total security, access to these records is
restricted to specific administrators within your company.
User profiles - Anker F&B is able to customise the
working environment for each individual user by defining
screen layouts, fonts, access controls and general business
rules.
F&B
powered by OSCAR
FLEXIBLE PROMOTIONS MANAGEMENT
Anker F&B makes it simple to run promotions, special offers
and discounts. Products can be in multiple promotional
schemes at one time. Once set centrally, these can be
automatically applied at each PoS terminal according to
date, time and other criteria you set, such as, happy hour,
free starters or drinks with meals, supplier promotions,
theme night offers and so on. This offers you a very
cost-effective way to persuade customers and guests to visit
more often, or to encourage new business at slower times –
and you also eliminate the risk of staff keying in the wrong
price reduction or offer at the terminal.
BUILT ON OPEN STANDARDS
Anker F&B runs on Windows NT/2000 and XP and
standard hardware, so you can be confident that it
provides a truly open solution that is fully compatible with
other standard applications in your hospitality
environment. Just as importantly, it does not lock you in to
purchasing from a proprietary hardware supplier, freeing
you up to choose the best price/performance ratio for
your business.